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Shipping & Delivery

Delivery

How We Ship

All our creations are carefully packed by hand in Leipzig, Germany. We pack them differently, depending on the items, either in small boxes (clothing and up to 5 sheets) or in a bigger box on a roll (if it is more sheets).

We ship worldwide with trusted carriers:

  • DHL
  • DHL Express
  • Special couriers for custom requests (If you have someone else you trust more: request it, we will try follow that if possible)
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Special Information on Shipping Restrictions 
Please note, that although we do our best to ship worlwide under constant conditions, shipping can sometimes be restricted due to different reasons. Those are beyond our influence, however, we want to give you the full information.
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Please check current information below!

About delivery of your items:

Delivery Times

Standard Shipping (DHL):

  • Germany: 2–5 business days
  • EU: 5–8 business days
  • Worldwide: 7–20 business days,
    slightly longer for remote areas

Express Shipping (DHL Express):

  • Germany: 1–2 business days
  • EU: 2–4 business days
  • Worldwide: 3–7 business days,
    slightly longer for remote areas

Please note: Times are approximate — customs, weather, or wild magic may cause delays. Check directly at DHL for estimated shipping times for your location.

Shipping Cost

Shipping costs are calculated individually based on your order size, weight, and destination.
You’ll see the exact price at checkout — no surprises, no secret spells.

Need special shipping?
Let us know. We’re happy to organize custom couriers, event deliveries, or a handoff by dragon
(okay, maybe not the last one… yet).

Customs
Import Duties

Outside the EU, your order might be subject to customs fees or taxes when it arrives.
These are not included in our shipping prices — and they vary depending on your country.

Unfortunately, we can’t control these charges (we wish we could!), so please check with your local customs office if you’re unsure.

Packaging 

parcels and envelopes with dhl logos

We wrap every piece with care:

  • Latex sheets are slightly powdered to prevent sticking.
    Greyish, but useful^^
  • Clothing is slightly oiled or, for custom orders, we can also deliver talked, depending on your preference
  • Each item is protected against sunlight, and nosy customs agents, so, we do what we can to ensure smooth customs.

Pickup from Our Atelier:

You happen to be in Leipzig? Why not skip the shipping? You’re always welcome to drop by our showroom! Not only can you pick up your order in person, but we’d love to chat with you about all things latex and fashion. Have a coffee with us, browse our pieces, or just pop in to say hi. We’re all about the personal touch, and we’d be thrilled to meet you! Just make sure to give us a note at least two days in advance, so we can make sure to have the time.

Questions?

If your package is taking a scenic detour, or if you need any special arrangements, just reach out to us.
We’ll have our foxes chase that glitter trail for you!
Special Information on Shipping Restrictions 
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Important Update for U.S. Customers

Due to recent changes in U.S. Customs regulations, the so-called de-minimis regulation for shipments in the U.S. with a declared customs value of less than USD 800 are suspended. This means that all deliveries are subject of tariffs. Unfortunately, we have no influence on import duties for shipments to the US. Also, regular shipping to the US got temporarily suspended by many carriers.

We do whatever we can to keep things up as usual:

  • We will deliver all orders to the US by courier service (DHL Express) only. This ensures smooth and fast handling.
  • You might need to provide additional documents; DHL Express will contact you directly in this case.
  • To compensate a little for you, we offer all shipments of up to 3 sheets or clothing items for the regular shipping fee of EUR 60. We will not charge you for the DHL Express service.

We understand how frustrating this may be, and we’re doing everything we can to work with DHL and ensure your order arrives as quickly as possible. 

Thank you so much for your patience and understanding as we navigate these changes. We’ll keep you informed as things evolve.

 

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Shipping Restrictions and DHL Express Guidelines
We are currently unable to ship to some countries!

While we strive to offer global shipping, please note that DHL Express and other couriers may have restrictions based on:

Prohibited or restricted goods in specific countries.
Import/export limitations (e.g., sensitive goods, e.g. Iraq, Iran).
Sanctions on specific countries (e.g., Russia, North Korea, Syria).

We recommend checking the specific rules of your country or contacting us for guidance before placing an order to ensure a smooth shipping experience.

Unfortunately, due to current international sanctions and export regulations, we are unable to ship to the following countries:

  • Russia
  • North Korea
  • Belarus
  • Syria

We appreciate your understanding and are always here to help if you have any questions about shipping options to other regions.