FAQ

Yes! Once your order ships, we’ll send you a tracking number via email.
You can track then directly with DHL (or other couriers if you choose them).

Yes, absolutely — just get in touch before placing your order.
We can arrange delivery with other couriers as well, if you prefer. Please note that this may come with different fees, which we’ll confirm before shipping.

We’re flexible — and happy to work with your preferences.

Follow us on social media, where we post regularly:

• Instagram
• Facebook

Or subscribe to our newsletter for occasional updates.

• English Newsletter
• German Newsletter

If you’re having login trouble, go to the login page and click “Forgot Password?”
Follow the link to reset it via email. Still stuck? Drop us a message — we’re here to help.

We get it — sometimes things change.

Your cancellation options depend on the type of item you ordered:

• Ready-to-wear items can usually be cancelled if they haven’t shipped yet
• Custom or made-to-measure pieces may be non-cancellable once production has started — but contact us and we’ll talk it through
• Also, legal withdrawal rights apply of course.

For full details, please check our Terms and Conditions — or just message us directly.

We ship all orders with DHL and DHL Express.
Shipping fees depend on your order size, destination, and speed — we calculate it individually to keep things fair.

If you need a specific service or fast delivery, just let us know when ordering — we’ll make it happen, simply contact us.

Email is best — we check it daily and respond quickly.
You can also message us on:

• Instagram (@setyo.design)
• Facebook

Pick the platform that fits your vibe — we’ll meet you there.