latex sheet with a pink purple pattern

Before you Buy

Guide about our products and ordering

Before you Buy

Before You Buy –
Everything You Need to Know 

We want you to be completely confident in your purchase of Se’tyo latex sheets or clothing, which is why we’ve created this guide to help you understand exactly what to expect. Our latex is handmade and has unique characteristics, so it’s essential to know how to choose the right material and be prepared for the process. Here’s everything you should consider before placing your order.

Handmade, Unique Quality

 

Each of our latex sheets and clothing pieces is handmade, meaning that slight variations in color, thickness, and texture are normal. Here’s what to keep in mind:

  • Thickness: Our latex sheets typically range in thickness, but most fall within ±0.1 mm of the stated thickness. However, slight inconsistencies may occur, especially at the edges.
  • Surface Variations: Handcrafted latex can have minor imperfections like color variations. These are normal and don’t impact the quality of your final creation.
  • Imperfections: While we minimize visible bubbles, some small air pockets may still appear. We inspect every sheet before shipping to ensure it meets our high standards.

Here you can review our Quality Guide for more in-depth information about the material.

Here you can review our Quality Guide for more in-depth information about the material.

Customization and Colors

 

We offer a wide variety of colors, effects, and finishes, so you can find the perfect look for your project.

  • Options: We offer a range of options for you to customize each pattern as you wish. It may be sometimes overwhelming to have all of these options, this is why you can find an overview about the most important options.
  • Color Match: We offer a special service, if you need your color to be matched exactly. Find more in our options overview as well.
  • Not enough options: Want something special? Let us know! We love creating custom orders tailored to your unique vision. Contact us for details.

Colors and patterns can look a little different on screens or in photos, emails, or video calls compared to the real thing. We do our best to match everything as closely as possible, but slight differences can happen due to screen settings or individual interpretation.

If you choose our “Color Match” service, we’ll do our absolute best to match your sample or color and pattern order as closely as possible. Even so, a few small variations in color or pattern may happen because of the natural character of the material. These tiny differences make each piece unique and are not considered defects.

If you don’t order Color Match, the colors and patterns may vary more

Find out more about our Sheet Options 

Find out more about our Sheet Options 

Size & Fit (for Clothing)

 

Our latex clothing is designed with flexibility and comfort in mind, but proper sizing is essential for the best fit. Here’s what to consider:

  • Sizing Charts: Make sure to consult our size guide before ordering. Latex fits tightly, and it’s important to get the right measurements for a comfortable fit.
  • Custom Fit: If you have specific measurements or want a more personalized fit, feel free to get in touch. We’re happy to accommodate special requests. At most products, you can also simply order it customized, we will contact you for your measurements after ordering.

Fore more information, check out our Sizing Guide 

Fore more information, check out our Sizing Guide 

How to Keep Latex Nice

Whether you’re buying sheets for your own projects or ready-to-wear latex clothing, working with latex requires care and attention. Be sure to:
  • Handle Carefully: Latex is susceptible to tears, so be gentle with your pieces, especially when dressing or cutting. 
  • Use Proper Tools & Glue: Our Working with Latex Guide provides detailed advice how to work with latex.
  • Store Properly: Keep your latex in a cool, dry, and dark place.
  • Clean Carefully: Hand washing is the safest method for cleaning latex.
  • Shine & Lubricate: Use silicone oil for perfect shine.

Learn here how to Care for your Latex and how to have most fun of it

Learn here how to Care for your Latex and how to have most fun of it

Production Times

Each of our products is hand made. Unless you buy an item which is on stock, there will appear different production times, depending on what kind of item you want to buy:
rolls of latex sheets

Sheets

production time symbols
6~8 weeks *
production time symbols
Express **
2~3 weeks *
detail of a zipper in a vest

Clothing

production time symbols
8~10 weeks *
production time symbols
Express **
3~4 weeks *
model showing a once in a lifetime by se'tyo dress in fire colors

Once in a
Lifetime

Depending on individual agreement
* average production times, excl. shipping - sometimes the final production time can vary due to weather, material deliveries or other circumstances. We keep you informed
** Upon availability - Express fee applies (+30%)

Shipping & Delivery

We understand the importance of timely delivery. Here’s what you need to know:

  • Processing Time: Please see the information above about average processing times. We try to produce your order as quickly as possible.
  • Packaging: We take extra care to package your latex items safely, ensuring they arrive in perfect condition.
  • Shipping Costs & Delivery Times: Shipping costs are calculated at checkout, and we offer worldwide shipping options. We ship with DHL unless requested otherwise, for running times please check directly with them.

We provide detailled information about Shipping and Delivery for you. We also try to give an overview about shipping restrictions.

We provide detailled information about Shipping and Delivery for you. We also try to give an iverview about shipping restrictions.

Returns & Exchanges

We want you to love your purchase, but we understand that things don’t always work out. Here’s our policy:

  • Returns: We accept returns for items, that are sold directly, but customized products are made especially for you, so we can only offer limited returns.
  • Exchanges: If the size of your piece of clothing doesn’t work, contact us to arrange a solution. We’ll do our best to make it right, even if it means to do more than we would be obliged to.
  • Even if Customized: Please feel always free to get in touch with us, if you are not satisfied, so that we can discuss all options with you.
  • If a return or exchange is needed, please send the items back to us in their original condition—uncut, unprocessed, and without any alterations. Refunds or exchanges can only be issued once we receive the items in this state.

Please review our Terms and Conditions for full details.

 

We also provide you an overview about your Revocation Options

We also provide you an overview about your Revocation Options