General Terms and Conditions – Se´tyo

1.These General Terms and Conditions (hereinafter: “GTC”) govern all contractual relationships between Se’tyo e.K., Luppenstraße 26, 04177 Leipzig; registered in the commercial register of the Local Court (Amtsgericht) of Leipzig, HRA 19374; registered office: Leipzig, Germany; VAT -ID-Nr. DE365809002 (hereinafter: Se‘tyo) and you as our Clients may be either consumers (B2C) or businesses (B2B). A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession. A business is any natural or legal person or partnership with legal capacity acting in the exercise of its commercial or self-employed professional activity.

2. In case a business uses differing or additional general terms and conditions, we hereby do not consent to them. Those can only be part of the contract, if Se’tyo has expressly agreed to their validity in writing.

3. Only the version of the GTC valid at the time of conclusion of the contract shall apply. Individual agreements remain unaffected and shall take precedence over these GTC.

4. Date of these terms and conditions: August 07, 2026.

1. Se’tyo offers both finished products and individually commissioned work. Depending on the type of product or service, different ordering methods and forms of contract conclusion apply. A distinction is made between

(a) the direct sale of finished products, and
(b) commissioned work (custom-made products and services).

Commissioned work includes both smaller, clearly definable services or products (such as pattern creation, latex sheets, or made-to-measure clothing based on our designs) as well as larger design projects (such as unique, individually designed and fitted creations according to your wishes).

The applicable method of contract conclusion depends on the chosen sales channel and is described in the respective sections below.

 

I. direct sale of items

2. Pre finished products may be offered and sold via our social media accounts or in person at events.

3. Product presentations and price indications on social media do not constitute a binding offer but serve as non-binding information only. A contract is concluded once Se’tyo issues an invoice for a requested product and you accept this offer by making payment.

4. Products may also be purchased via our online shop. The items displayed in the online shop constitute a binding offer. The shown item description and prices do apply.

To place an order, the desired items are added to the shopping cart. You can review and modify the entries at any time before submitting the order. After entering all required information (such as personal data, payment and shipping details), an overview page will display the complete order details  at the “Checkout” page.

Depending on the selected payment method, you will be redirected to the payment service provider. At this point, the order details can be reviewed again and, if necessary, changed or canceled. By clicking the button “order” / “place binding order”, you declare acceptance of the offer, thereby concluding a binding purchase contract. A confirmation of receipt will be sent by email. The confirmation of receipt does not constitute acceptance unless expressly stated.

5. In the case of direct sales outside the digital world (e.g. at events), the contract is concluded either by your payment (regardless of the medium) or the handover of the products, whichever occurs first.

 

II . commissions of single services and/or production of items

6. These services include all products and services manufactured or rendered according to your specifications and individual wishes.

7. For business customers, the intended use and any technical requirements of further processing must be communicated before production.

8. Certain custom products, in particular latex sheets and clothing, may be ordered via the same channels described above. Price indications or price lists for such products are non-binding and do not constitute a binding offer. The final price is determined based on the individual request, scope of work, materials, technical requirements, and production effort and will be confirmed before contract conclusion. A contract is concluded upon issuance of an invoice or a binding offer by Se’tyo and acceptance by you, which may occur either through written confirmation or by payment.

9. During the ordering process, you may describe your requirements and wishes in detail. If further clarification or consultation is necessary, both parties may contact each other at any time, including after conclusion of the contract. If the requested specifications are changed after conclusion of the contract and these changes significantly affect the scope of the project, Se’tyo reserves the right to adjust the agreed price accordingly and to submit a revised offer. If the parties do not agree on the revised scope or price, either party may terminate the affected additional work.

10. You may provide files or materials via upload, chat, or email. You are responsible for ensuring that such content does not violate any third-party rights (in particular copyrights, trademark rights, or personal rights) or applicable laws. You shall indemnify Se’tyo against all third-party claims arising from such violations, including reasonable legal costs. Se’tyo does not review submitted content for legal compliance or accuracy.

11. All products are manufactured individually based on your specifications. Estimated production and delivery times will be communicated during the contracting process. General delivery times are set out in §5.

12. For custom orders placed via email, chat, or other direct communication channels, additional fees may be charged for services that go beyond standard production. This includes, in particular, design and development work, prototype development, pattern creation, material sourcing, technical testing and extended consultation. Such services will be offered and agreed upon in advance as part of a binding offer. The amount of the fee depends on the scope and complexity of the work involved. Se’tyo is entitled to make the commencement of such services dependent on prior payment of the agreed fee or a deposit. Once agreed, such fees are payable even if the project is not continued by you.

13.In the case of commissioned work, Se’tyo is not obliged to commence performance until the agreed deposit or advance payment has been received.

14. Se’tyo may produce samples upon request. Fees for samples depend on the scope and will be agreed individually with you.

 

III. Large-scale design services and whole project / character designs

15. Requests for large-scale design services may be submitted via email or social media. Such requests are non-binding and do not constitute a contract. Any acknowledgment of receipt is for informational purposes only and does not constitute acceptance.

16. For complex or large-scale projects—such as complete outfits, character designs, or other individually developed concepts—a preliminary consultation is usually required. Based on a questionnaire and an initial consultation, Se’tyo develops first concepts and design approaches. The contract for these pre-design services is concluded upon payment of the corresponding invoice. The consultation and concept phase will only begin after receipt of payment. A flat fee is charged for these services, currently in the amount of EUR 400.00. Se’tyo reserves the right to adjust this fee in individual cases depending on the scope and complexity of the request. This fee is non-refundable, as it compensates for the creative work and time invested. If you proceed with the full project, the fee will be credited toward the total project price.

17. Following the preliminary phase, Se’tyo will prepare a binding project quotation based on the developed concept. A contract for the full project is concluded upon acceptance of the quotation by you, either through written confirmation or by payment of the agreed deposit—whichever occurs first.

18. All designs, concepts, and sketches created by Se’tyo constitute intellectual property. Copyright remains exclusively with Se’tyo. Unless otherwise expressly agreed, you are granted a non-exclusive right of use limited to the agreed purpose. Any further use, modification, or commercial exploitation requires prior written consent from Se’tyo. You are not entitled to use or disclose preliminary concepts unless the full project contract is concluded, unless otherwise agreed.

19. Se’tyo is not obliged to commence work on the full project until the agreed deposit or advance payment has been received.

 

IV. general remarks

20. In the case of agreements made verbally (e.g. in person or by phone), a contract shall only be deemed concluded once Se’tyo has confirmed the agreement in writing (e.g. by email) and, where applicable, you have provided confirmation or payment.

21. Unless expressly stated otherwise in the respective offer, quotations and offers issued by Se’tyo remain valid for 30 calendar days from the date of issue. After expiry of this period, Se’tyo is no longer bound by the offer and reserves the right to adjust prices, production schedules, delivery times, or other conditions. Acceptance after the expiry of the validity period shall only result in a contract if expressly confirmed by Se’tyo.

22. Contracts, offers, and all related communication may be conducted in German or English. The contract text (including order details, confirmations, and these GTC) will be provided to you in text form (e.g. via email). Data storage is carried out in accordance with the applicable privacy policy.

23. The imitation, reproduction, or duplication of designs created by Se’tyo—whether in whole or in part—is not permitted. Any commercial use or use beyond the agreed purpose requires the prior written consent of Se’tyo. This applies in particular to the use of designs by third parties. Se’tyo is generally open to supporting such projects in direct cooperation.

 

 

1. All prices indicated on the website, in direct sales, or in other communications include applicable VAT.

2. Additional shipping or transport costs may apply and will be displayed separately depending on the item(s) and destination.

3. Prices for large-scale commissions are determined individually based on the exact request. Se’tyo will provide a detailed offer. For these projects, a deposit is usually required at the start:

• (a) 30% of the total price for projects valued at €3.000 or above
• (b) 50% of the total price for smaller projects valued below €3.000

In justified cases, a higher deposit may be requested. Further payment milestones may be fixed individually. All conditions in the respective offer apply.

4. For orders of latex sheets, unless otherwise agreed, the full purchase price is due in advance.

5. All prices are payable in the currency Euro, unless otherwise agreed

6. Vouchers or coupons issued by Se’tyo can be used according to prior agreement, including in the webshop. Exception: vouchers cannot be applied toward the deposit for preliminary consultations and design work for large-scale projects.

7. Unless otherwise agreed individually, the following payment methods are available:

• (a) Bank transfer (pre-payment): This option is our preference. Payment is due within 14 days of invoice issuance. Any bank fees or conversion costs are your responsibility.
• (b) For payments from outside the EU or in currencies other than Euro, the amount credited to Se’tyo’s account in Euro counts as the received payment; all transfer fees are your responsibility.
• (c) Payment service providers: Payments via PayPal or Mollie (including credit cards, Apple/Google Pay, Bancontact, iDEAL, PayByBank, and other methods offered on our webshop via the provider) are accepted. You can choose the method at the provider’s interface; Se’tyo has no influence over the payment process.
• (d) Cash: Cash payments must be made in person with a signed receipt. Legal upper limits for cash payments apply. Se’tyo reserves the right to restrict or exclude certain payment methods in individual cases to prevent credit or fraud risks.

8. Se’tyo reserves the right to restrict or exclude certain payment methods in individual cases to prevent credit or fraud risks.

9. For orders exceeding EUR 1,000 placed via email or chat, Se’tyo may restrict certain payment methods (in particular PayPal) for risk and cost reasons. You will be informed of available methods prior to contract conclusion. Special agreements remain unaffected. Direct bank transfers are always available and free of extra charges.

10. In case of delayed payment exceeding 30 days, default interest and reminder fees will apply in accordance with §288 BGB.

11. All invoices are issued electronically as PDF attachments via email. By placing an order, you agree to receive invoices electronically.

1. Statutory Withdrawal (B2C only)
As a consumer (B2C), you have the statutory right to withdraw from distance selling contracts within 14 days without giving any reason, in accordance with §§ 355, 312c, 312g BGB. This right does not apply to business clients (B2B). Se’tyo does not grant a withdrawal right to businesses.

 

2. Withdrawal Period
The withdrawal period begins on the day you, or a third party designated by you (other than the carrier), take possession of the goods.

 

3. Exercising Withdrawal

To exercise your right of withdrawal, you must inform Se’tyo with a clear written statement (e.g., letter or e-mail) about your decision. No special form is required. To exercise the withdrawal right, it is enough to send Se’tyo a notice expressing your right to withdraw within the given time period. In the online shop, a dedicated withdrawal button is provided for this purpose. This button leads you to a website, where you can add all necessary information in order to withdraw. You can also directly access this website: https://setyo.design/ legal/revocation-form/

 

4. Contact Information for Withdrawal
Withdrawal notices must be sent to:

Se’tyo
Melanie Moosbrugger (Ruka Akimori)
Luppenstraße 26
04177 Leipzig, Germany
E-Mail: contact@setyo.de

 

5. Consequences of withdrawal:

In the event of withdrawal, Se’tyo will refund all payments received, including standard delivery costs. Additional costs from choosing a more expensive delivery method than the standard option will not be reimbursed.

Refunds will be made without undue delay and no later than 14 days from receipt of your withdrawal notice, using the same payment method unless expressly agreed otherwise. No fees shall be charged for the refund. Se’tyo may withhold the refund until the goods have been returned or proof of shipment has been provided by you.

 

6. Return of goods / Liability for loss of value

Goods must be returned immediately, but no later than 14 days from the withdrawal notice. The deadline is met if proof of shipment is provided within this period. You are liable only for any decrease in value resulting from handling beyond what is necessary to determine the nature, characteristics, and functionality of the goods.

Latex sheets that are cut, trimmed, or otherwise processed are considered fully used, resulting in complete loss of value. By processing such goods, you acknowledge acceptance in their delivered condition as free from defects.

 

7. Return shipping costs

In the event of a withdrawal, you bear the direct costs of returning the goods, unless otherwise agreed. If goods cannot be returned normally by post due to their nature, Se’tyo will provide advance information on return costs.

 

End of the withdrawal rights instruction

 

8. Exclusions from Statutory Withdrawal Rights

In accordance with §312g BGB, the statutory withdrawal right does not apply to:

1. Custom-made or individually designed products, including latex sheets manufactured according to individual customer specifications, including selected colors, dimensions, patterns, or other individual requirements, and large-scale commissions. Deposits and advance payments for preliminary design, consultation, or development work are non-refundable, even if the statutory withdrawal period applies.
2. Contracts for delivery of sealed articles, which are not eligible for return, for hygiene or health protection reasons, in case they have been unsealed.
3. Contracts of delivery of sound- or video recordings, as well as computer software in a sealed packaging, if the items have been unsealed
4. Contracts for delivery of newspapers, magazines or pictorials, with exception of subscriptions
5. Contracts, which were made by explicit request of a customer, to visit him or her for urgent repair work. This does not include additional services done on further visits, if they have not clearly been requested by the customer, or in case of delivered items which are not clearly needed for the requested repair work.

9. Amicable Solutions
Even when statutory withdrawal rights are excluded, Se’tyo may offer amicable solutions at its discretion

10. Withdrawal from Contracts for Work and Services
For contracts for work or services, you may withdraw according to §§ 648, 648a BGB. In such cases, Se’tyo will invoice for completed work and incurred expenses. Adequate compensation may be demanded. Deposits and advance payments already made will be accounted for against completed work, incurred expenses, and legally applicable compensation.

11. Compensation for Work Already Rendered
Se’tyo reserves the right to demand adequate compensation for work performed or expenses incurred prior to withdrawal.

12. Special Withdrawal Right for Project Changes
Should total project costs change significantly due to Se’tyo’s adjustments, you are granted a special withdrawal right. This does not apply if changes are explicitly requested by you.

13. Se’tyo’s Right to Withdraw
Se’tyo may withdraw from a contract or refuse a project if cooperation is compromised by a lack of mutual respect, harassment, or discriminatory behavior (including but not limited to origin, gender, identity, or lifestyle). As a creative studio, we also reserve the right to decline or stop projects that conflict with our brand’s ethical standards or artistic values. Services already rendered will be invoiced in accordance with §3.

14. Calculation of Stopped Projects
If a project is stopped, charges will be calculated similarly to a withdrawal from a contract for work or services, including retention of deposits and invoicing of completed work or incurred expenses.

1. All products are handcrafted by us. Therefore, delivery times consist of a production period plus shipping time. The following production times apply unless otherwise stated on the invoice. All stated times are estimates and may vary due to production complexity, material availability, technical requirements, or unforeseen circumstances. We will inform you as soon as reasonably possible if significant delays occur.

• (a) Latex Sheets: Standard production time is 6–9 weeks after receipt of payment. For individual cases or complex projects, production times may be longer.
• (b) Latex Clothing: Standard production time is 9–12 weeks after receipt of payment.
  For individual cases or complex projects, production times may be longer.
• (c) Color Match Service: This service adds an additional 1–2 weeks to the production times, as custom color recipes may require development and testing before production
• (d) Experimental materials, newly developed production methods, prototypes, or customer-requested development work are separate development projects and may require additional development time and/or development fees. Such projects are not subject to standard production lead times unless explicitly agreed otherwise in writing.

2. Large-Scale or Custom Clothing Projects
Delivery and production times for large-scale or special projects are agreed upon individually and confirmed in writing. This also applies to projects involving multiple production stages, special techniques, or newly developed materials.

3. Express Production
Subject to availability, we offer express production for an additional fee of 30% of the total item value. Express production aims to reduce the usual production time as follows (excluding shipping):

• (a) Latex Sheets: approximately 2–3 weeks
• (b) Latex Clothing: approximately 3–4 weeks
• (c) Color Match Service: adds 1–2 weeks to the express production time

4. In exceptional cases and subject to capacity, super express production may be offered upon individual written agreement. This service is not standard and requires separate confirmation of production time, feasibility, and additional compensation (e.g., surcharges, flat fees, or hourly rates). Additional compensation may significantly exceed standard or express surcharges. No entitlement to priority or super express production exists.

5. Binding delivery times have to be agreed individually and explicitly and are part of the individual contract.

6. Due to the handcrafted nature of our products, production may occasionally be affected by factors outside our direct control, including but not limited to extreme weather conditions, material behavior, unsuccessful production attempts required to achieve the expected quality standard, equipment failures, supplier delays, development-related delays for experimental products, or technical challenges during manufacturing. Such circumstances may extend production times. We will make reasonable efforts to minimize delays and inform you accordingly.

7. All items will be delivered to the address provided by you.

8. Any import taxes, customs duties, or other charges applicable in the destination country are your responsibility.

9. Unless otherwise agreed, shipping is via insured DHL parcel. Special shipping requests may be accommodated; any additional fees will be charged to you.

10. Delivery occurs only after full payment. For partial or staged deliveries, shipment requires prior agreed part payment.

11. Se’tyo ships worldwide; however, restrictions may apply due to local regulations or material restrictions (e.g., fur). You are responsible for compliance with your country’s import and material laws. Please check local regulations before ordering

1. Transfer of Risk: For consumers (B2C), risk of accidental loss or deterioration passes upon delivery. For businesses (B2B), risk passes upon handover to the shipping service provider in accordance with applicable law.

2. If you receive any products with visible transport damage, please report it immediately to the delivery person or your authorized recipient. Also check the shipment for any defects or missing items and notify Se’tyo without undue delay.

3. Se’tyo will promptly arrange repair or replacement where necessary. We reserve the right to have damaged products returned.

4. Primarily, this does not affect your statutory rights or their enforcement, but it helps us to assert our rights against the delivery company and its insurer.

5. For businesses, §377 HGB applies.

1. Se’tyo retains ownership of all products until full payment has been received. You may only offset claims that are undisputed or legally established. A right of retention may only be exercised in respect of claims arising from the same contractual relationship.

1. Liability is governed by statutory provisions. Se’tyo is liable only for damages resulting from intentional or grossly negligent breaches of duty.

2. Liability for damages under the Product Liability Act and for damages due to injury of life, body, health or essential contractual obligations (cardinal obligations) remains unaffected by this exclusion of liability. Cardinal obligations are those obligations, whose fulfillment is necessary for proper execution of the contract and whose compliance or contractual partner regularly relies on and may rely on.

3. The above limitation of liability also applies to breaches of duty by the legal representatives or vicarious agents, agents and employees of Se’tyo.

4. Liability for slightly negligent breaches of cardinal obligations is limited to the foreseeable, contract-typical damage.

1. In case of a defect, you initially have the option of making use of legal claims for subsequent performance, like removal of defects or delivery of replacements. Additionally, you have the right of reduction of the purchase price. Also, you can withdraw from the contract. If legal requirements are met, you are also entitled for compensation or reimbursement. Subsequent delivery can be refused, if it is only possibly with disproportionate cost.

2. The warranty period begins upon receipt of the goods and is two years for new items.

3. No defect exists if damage results from improper or non-contractual use, care, or storage. Evaluation is guided by product information, care instructions, and other guidance provided by Se’tyo. Normal wear and tear do not constitute a defect.

4. Depending on used material, especially natural materials, irregularities in color and structure are due to the naturalness and are a typical quality feature of authenticity. Such effects are no damages.

5. Latex sheets may have slight variations in thickness due to the fact, that they are handmade. Small material impurities and air bubbles may also occur. These characteristics do not reduce the quality of the product. Such characteristics do not constitute a defect unless they materially impair the agreed or usual intended use of the product. Nevertheless, we do our best to produce all products in best possible standards.

6. Other articles offered by Se’tyo besides clothing, can also be equipment for body or accessories, as well as equipment for events like LARP or festivals. In case of replicas of functional items such as weapons, these are action equipment whose durability and wear are to be regarded as sporting goods. Those items cannot correspond the originals.

7. Furthermore, different screen settings and exposures might lead to color deviations between originals and the presentations of images on website, exchanges like e-mails or videocalls. To be on the safe side, we recommend using RAL color cards when ordering. You are also very welcome to send us a sample at any time, so we can achieve the best possible results. We only guarantee a result as close as technically possible to the sample if the ‘Color Match’ service is paid. Due to the nature of handmade latex and chemical curing processes, slight tonal variations are inevitable. These do not constitute a defect, as 100% color identity cannot be guaranteed with natural materials.

8. Se’tyo assumes no liability or warranty for alterations, defects, or results arising from processing of products by third parties. Warranty covers only the condition of goods as delivered.

9. After cutting, processing, or alteration by the customer or third parties, Se’tyo cannot assess whether resulting issues originate from the delivered material or from subsequent processing. Warranty claims for issues resulting from subsequent processing are therefore excluded. Cutting or processing the material is deemed acceptance of its condition at the time of delivery. Alterations to clothing or other finished products by the customer or third parties may affect the fit, function, durability, or appearance of the product. Se’tyo cannot be held responsible for issues resulting from such alterations unless they are directly caused by a defect already existing at the time of delivery.

10. Refunds or replacements will only be issued after the affected goods are returned to Se’tyo. No entitlement exists without return of the goods.

11. Statutory provisions on the limitations period for claims for damages in regard to liability remain unaffected.

1. Our website and social media accounts may contain links to external third-party websites. We have no influence over the content of these external sites. At the time of linking, no unlawful content was identifiable. Continuous monitoring of linked pages is not reasonable without concrete indications of a legal violation. Upon becoming aware of any legal infringements, we will remove such links immediately. Se’tyo hereby expressly distances itself from all content of all linked third-party sites and does not adopt this content as its own. This declaration applies to all links displayed and to all content of the pages to which links lead.

1. The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). The place of performance is also Se´tyo’s headquarters, as far as legally permissible.

2. For commercial customers, the exclusive place of jurisdiction is Se´tyo’s headquarters.

3. Possible contract languages are German and English.

4. Should individual provisions of these General Terms and Conditions be or become invalid or unenforceable, the remaining provisions shall remain unaffected. In place of the invalid or unenforceable provision, a valid provision shall apply that comes closest to the economic intent of the original provision, insofar as legally permissible.

Thank you so for your interest in Se’tyo and your trust in our craftsmanship. We look forward to creating unique pieces and materials together with you. Please feel free to contact us at any time via: contact@setyo.de