Revocation Policy
Extract from General Terms and Conditions

1. Statutory Withdrawal (B2C only)
As a consumer (B2C), you have the statutory right to withdraw from distance selling contracts within 14 days without giving any reason, in accordance with §§ 355, 312c, 312g BGB. This right does not apply to business clients (B2B). Se’tyo does not grant a withdrawal right to businesses.

 

2. Withdrawal Period
The withdrawal period begins on the day you, or a third party designated by you (other than the carrier), take possession of the goods.

 

3. Exercising Withdrawal

To exercise your right of withdrawal, you must inform Se’tyo with a clear written statement (e.g., letter or e-mail) about your decision. No special form is required. To exercise the withdrawal right, it is enough to send Se’tyo a notice expressing your right to withdraw within the given time period. In the online shop, a dedicated withdrawal button is provided for this purpose. This button leads you to a website, where you can add all necessary information in order to withdraw. You can also directly access this website: https://setyo.design/ legal/revocation-form/

 

4. Contact Information for Withdrawal
Withdrawal notices must be sent to:

Se’tyo
Melanie Moosbrugger (Ruka Akimori)
Luppenstraße 26
04177 Leipzig, Germany
E-Mail: contact@setyo.de

 

5. Consequences of withdrawal:

In the event of withdrawal, Se’tyo will refund all payments received, including standard delivery costs. Additional costs from choosing a more expensive delivery method than the standard option will not be reimbursed.

Refunds will be made without undue delay and no later than 14 days from receipt of your withdrawal notice, using the same payment method unless expressly agreed otherwise. No fees shall be charged for the refund. Se’tyo may withhold the refund until the goods have been returned or proof of shipment has been provided by you.

 

6. Return of goods / Liability for loss of value

Goods must be returned immediately, but no later than 14 days from the withdrawal notice. The deadline is met if proof of shipment is provided within this period. You are liable only for any decrease in value resulting from handling beyond what is necessary to determine the nature, characteristics, and functionality of the goods.

Latex sheets that are cut, trimmed, or otherwise processed are considered fully used, resulting in complete loss of value. By processing such goods, you acknowledge acceptance in their delivered condition as free from defects.

 

7. Return shipping costs

In the event of a withdrawal, you bear the direct costs of returning the goods, unless otherwise agreed. If goods cannot be returned normally by post due to their nature, Se’tyo will provide advance information on return costs.

 

End of the withdrawal rights instruction

 

8. Exclusions from Statutory Withdrawal Rights

In accordance with §312g BGB, the statutory withdrawal right does not apply to:

1. Custom-made or individually designed products, including latex sheets manufactured according to individual customer specifications, including selected colors, dimensions, patterns, or other individual requirements, and large-scale commissions. Deposits and advance payments for preliminary design, consultation, or development work are non-refundable, even if the statutory withdrawal period applies.
2. Contracts for delivery of sealed articles, which are not eligible for return, for hygiene or health protection reasons, in case they have been unsealed.
3. Contracts of delivery of sound- or video recordings, as well as computer software in a sealed packaging, if the items have been unsealed
4. Contracts for delivery of newspapers, magazines or pictorials, with exception of subscriptions
5. Contracts, which were made by explicit request of a customer, to visit him or her for urgent repair work. This does not include additional services done on further visits, if they have not clearly been requested by the customer, or in case of delivered items which are not clearly needed for the requested repair work.

9. Amicable Solutions
Even when statutory withdrawal rights are excluded, Se’tyo may offer amicable solutions at its discretion

10. Withdrawal from Contracts for Work and Services
For contracts for work or services, you may withdraw according to §§ 648, 648a BGB. In such cases, Se’tyo will invoice for completed work and incurred expenses. Adequate compensation may be demanded. Deposits and advance payments already made will be accounted for against completed work, incurred expenses, and legally applicable compensation.

11. Compensation for Work Already Rendered
Se’tyo reserves the right to demand adequate compensation for work performed or expenses incurred prior to withdrawal.

12. Special Withdrawal Right for Project Changes
Should total project costs change significantly due to Se’tyo’s adjustments, you are granted a special withdrawal right. This does not apply if changes are explicitly requested by you.

13. Se’tyo’s Right to Withdraw
Se’tyo may withdraw from a contract or refuse a project if cooperation is compromised by a lack of mutual respect, harassment, or discriminatory behavior (including but not limited to origin, gender, identity, or lifestyle). As a creative studio, we also reserve the right to decline or stop projects that conflict with our brand’s ethical standards or artistic values. Services already rendered will be invoiced in accordance with §3.

14. Calculation of Stopped Projects
If a project is stopped, charges will be calculated similarly to a withdrawal from a contract for work or services, including retention of deposits and invoicing of completed work or incurred expenses.