Revocation Policy
Extract from General Terms and Conditions

1. As a customer, the German §312c BGB does provide you a withdrawal right after conclusion of distance selling contracts, as it is described in the withdrawal instructions. There is no such right for business clients and Se’tyo does also not grant such a right.

2. As a customer, you have the right to revoke the sales contract within 14 (fourteen) days without declaration of reasons. The period does start on the day, on which you or an authorized third party did receive the products.

3. To perform this right, you have to inform Se’tyo with a clear written statement (like a letter or an e-mail) about your decision. There is no special form you have to keep for this. To exert the withdrawal right, it is enough to send Se’tyo an information about using your right to withdraw within the given time period.

4. You need to send your withdrawal information to the following address:

Se’tyo
Melanie Moosbrugger (Ruka Akimori)
Luppenstraße 26
04177 Leipzig
Germany

E-Mail: contact@setyo.de

5. Consequences of withdrawal: When you withdraw the contract, Se’tyo has to refund all the payments, which have been received regarding to the contract, including delivery cost, excluding extra cost which are based on a more expensive delivery method. Only the value of the cheapest delivery option Se’tyo provides can be refunded.

Se’tyo has to refund you immediately, but latest within 14 (fourteen) days from the date of receival of your withdrawal information. For refund, Se’tyo will use the same method as you used for payment in the original transaction, unless there is a special agreement with you. In no case Se’tyo will charge you extra fees for that refund. Se’tyo has the right to refuse the refund, until all of the products have been returned to Se’tyo, or until you send a proof of shipping the products back to Se’tyo. The products have to be returned immediately, but latest within 14 (fourteen) days from the day, Se’tyo was informed of the withdrawal. That deadline is kept, if you send a proof of shipment within the time frame to Se’tyo. You only need to compensate for loss in value of products, if that loss can be traced back to your responsibility and your handling.

6. The customer is liable for any loss in value of the goods only if such loss results from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods. In the case of latex sheets, cutting, trimming, or otherwise altering the material constitutes processing of the goods and is deemed handling beyond what is necessary to establish their nature and characteristics, resulting in a complete loss of value. By cutting or otherwise processing the latex sheets, the customer expressly accepts the goods in their delivered condition as free from defects.

7. In the event of a withdrawal, the customer shall bear the direct costs of returning the goods, unless otherwise expressly agreed. If the goods cannot be returned normally by post due to their nature, we will inform the customer of the return costs in advance.

End of the withdrawal rights instruction

8. Among others, the following contracts are excluded of the described withdrawal rights (§355 BGB) according to §312g BGB:

a. Contracts for delivery of articles, which are not pre-produced but produced on specific wishes and needs of a customer. If there is an individual choice or decision of a customer needed to produce an item, of if those are tailored on particular needs and desires of a customer, then there is no withdrawal right! (this does also include the production of latex sheets for you).

b. Contracts for delivery of sealed articles, which are not eligible for return, out of hygienic reasons or out of health care, in case they have been unsealed.

c. Contracts of delivery of sound- or video recordings, as well as computer software in a sealed packaging, if the items have been unsealed.

d. Contracts for delivery of newspapers, magazines or pictorials, with exception of subscriptions.

e. Contracts, which were made by explicit request of a customer, to visit him or her for urgent repair work. This does not include additional services done on further visits, if they have not clearly been requested by the customer, or in case of delivered items which are not clearly needed for the requested repair work.

9. Notwithstanding to the legal exclusion of the withdrawal right, we reserve our right to find positive solutions together with our client, in case a project or order has to be stopped. We will try to find best possible solutions in well-founded cases, referring to §5 of our terms and conditions.

10. In general, a withdrawal from contracts for works and services is possible regarding to §648 and §648a BGB. In these cases, Se’tyo will charge you already accomplished working hours and expenses. For this you will get an invoice.

11. Se’tyo reserves the right, to demand adequate compensation.

12. Should the total project cost as calculated in the contract be changing significantly by changes on the project by Se’tyo, you will be granted a special withdrawal right. The project can be stopped then. If those changes on the contract or the items to produce are your explicit wish, this special right does not apply.

13. Se’tyo reserves the right to withdraw from a contract or refuse a project if the cooperation is compromised by a lack of mutual respect or if the customer’s conduct violates the principles of an open-minded and inclusive society. This applies specifically to cases of harassment, or the expression of discriminatory views (including but not limited to origin, gender, identity, or lifestyle). As a creative studio, we also reserve the right to decline or stop projects that conflict with our brand’s ethical standards or artistic values. In the event of such a withdrawal, any services already rendered will be invoiced in accordance with §3.

14. The calculation of a stopped project is carried out similar to a withdrawal of a concluded contract for service and work.